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Customer Services

If you have any queries regarding an order that you have placed please kindly use the form below to raise a support request. Email operators are always on standby to assist (9.30am-4.30pm weekdays).

Live Order Tracking

You can track your orders using our live tracking system. Go to your account »

Dedicated Orderline: 020 8207 7000 (9.30am - 5pm Monday to Friday)

We kindly request that Order Tracking is done via our online service (top right hand side of this page).
** NB: Telephone operators do not hold tracking information. Email operators will reply same day (please allow a little time for us to contact Royal Mail or Courier for information)**

If you do not have an account password or are having trouble logging-in, please email us via the Support Form at the bottom of this page. Email operators are always on standby to assist (9.30am-5pm weekdays).

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STOCK EXPLAINED: IN STOCK or BACKORDER NOW

IN STOCK, means exactly that - In Stock and ready to ship.

BACKORDER NOW means the item is available with our supplier & we will order it on our next Purchase Order! If the item is not available, we will email you with a delivery date to see whether you are happy to wait.

OUT OF STOCK means we can take a backorder via phone, and it will dispatch as soon as stock arrives.

DELIVERY INFORMATION

We dispatch stock lines on the same day if ordered by 2pm. Please see our T&C for further details.

- We use 2nd Class Royal Mail (normally 2-3 working days).
- Upgrade to First Class (£1.95) for a faster delivery (normally 1-2 working days).
- Upgrade to RM Tracked (£3.95). Tracked at various points and takes 24-48 hrs.
- Next Working Day deliveries (£6.95) must be ordered by 12pm.
- International Signed For (£4.99) can be added for your security.

Courier deliveries are made on weekdays. Saturday deliveries can be arranged with a surcharge.

Delivery surcharges may apply to "Island's & Highland's" if the item is too large for Royal Mail.
We will always contact you in advance for confirmation.

allpoints: CUSTOMER LOYALTY SCHEME

You will earn allpoints on all orders you make with us, which can be redeemed at any time.

BULK DISCOUNTS & CUSTOM BRANDING

We also supply many corporate organisations & groups, or firms that are looking for a staff gift perhaps!

We also discount individuals on purchases of over 12 units. We quote based on volume, so please get in touch for a best-price.

We also undertake logo-engraving & personalisation on any products that have the small pencil icon on display. Please get in touch for further information.