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Customer Services
If you have any queries regarding one of our products or an order that you have placed please use the form below to raise a support request.
Live Order Tracking
If you have placed an order with us and want to know where it is, you can track your orders using our live tracking system. Go to your account »
Dedicated Orderline: 020 8207 7000 (9am - 5pm Monday to Friday)
We kindly request that Order Tracking is done using our online service above (top right hand side of this page) as phone operators do not hold tracking information.
If you do not have an account password please email us via the Support Form at the bottom of this page.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
All Outdoor is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new torch from us we would accept their old torch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol, Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Delivery Information
Free UK Delivery applies to UK Mainland. We aim to despatch stock lines sameday.
Next Working Day Deliveries (where applicable) must be ordered by 12pm. Next Day charges apply to UK Mainland. Small courier surcharges may apply to "Island & Highland" deliveries if the item is too large for us to use Royal Mail. We will always email you in advance to confirm prior to despatch.
Bulk Orders
Ordering in quantity? Why not e-mail our customer service department before ordering to ensure we give you the best deal. info@alloutdoor.co.uk
Oversized International Shipments
Some larger INTERNATIONAL shipments may attract slightly higher shipping fees, so if you are purchasing from abroad please email us in advance for a shipping quote.
Registered Office
All Outdoor Limited
Unit 7 Hamilton Business Park
Stirling Way
Borehamwood
Herts
WD6 2FR
Company No. 05783050
VAT No. 888 7252 61
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